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Implementasi Webqual dan End-User Computing Satisfaction untuk Menganalisis Kualitas dan Kepuasan Pengguna Website



Abstract— A website is one of the choices of means used to facilitate
an agency in providing information. A quality website is a website
that can give satisfaction to users. The availability of features on the

website that suit user needs, attractive website appearance, easy-to-
remember steps, and feedback are some of the essential points that

can satisfy users. Madrasah Aliyah Negeri (MAN) Singkawang is a
school that uses a website to provide information; until now, the
MAN Singkawang website has never measured the quality of the
website, so schools do not know the user satisfaction. This study aims
to implement the Webqual and EUCS methods to determine the effect
of website quality on end-user satisfaction. The test is carried out
through several levels, namely, validity test, reliability test, t-test, F
test, and coefficient of determination test. The results of the
statement test stated that all questions were valid and reliable; there
was a positive and significant influence of website quality through
the independent variables Webqual and EUCS on the dependent
variable user satisfaction (satisfaction), either partially or
simultaneously. The coefficient of determination test results
obtained a value of 58.8%, meaning that the ability of the
independent variable to provide an explanation related to the
dependent variable is relatively high. In other words, the independent
variable offers a lot of information needed to predict the dependent
variable. As for the calculation of user satisfaction on the MAN
Singkawang website, a user satisfaction value of 83% is obtained.
This value indicates that the students of MAN Singkawang are very
satisfied through the quality provided on the MAN Singkawang
website.


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Series Title
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Call Number
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Publisher JURNAL SISFOKOM (SISTEM INFORMASI DAN KOMPUTER) : Indonesia.,
Collation
12
Language
Indonesia
ISBN/ISSN
2598-7305
Classification
NONE
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Edition
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Subject(s)
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Statement of Responsibility

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