Abstract – Currently, there are so many services in Indonesia.
One of the services in the health sector is the practice of general
practitioners. Services that occur at the practice of general
practitioners, namely dr. Zaki Mubarak and dr. Subhan Habibi,
located in Palu, often has complaints because it is still ineffective
where getting these services is still done manually by means of
patients coming in person and taking a queue based on the order of
seats then one by one they will be served. This causes patient
discomfort in waiting. To make it easier for patients who want to seek
treatment, a system is needed, with this; an Android-based patient
queuing application for general practice doctors was made. The
application of the method used in building the system is the FIFO
queuing method where patients who register earlier get medical
services first. Then the average waiting time is calculated where the
results obtained will be used as an estimate of the waiting time for
the next patient. The application development method in this
research used the prototype method and application testing uses the
black box testing method. The results of this research are the
application of patient queues for general practice doctors based on
Android which is built to be able to take queues anywhere and
anytime and obtain some information including doctor’s practice
schedules, queue numbers, running queues, and estimated waiting
times so that patients can estimate arrival time without having to wait
long. Based on system testing with black box, the results show that
the functional system is running well. Based on the average waiting
time calculation, from the 60 queue data tested, the result is that the
distance between queue 1 and the order is around 5 minutes.