Abstract— The Ministry of Communication and Information
(KOMINFO) of Indonesia released the mobile-based e-Health app
PeduliLindungi Mobile-Apps (PLMA) in April 2020. It helps the
Indonesian government track and stop the COVID-19 pandemic.
PLMA detects, tracks, warns, and stops Covid-19. KOMINFO
requires all citizens to utilize PLMA, which has been downloaded
over 10,000,000 times. However, PLMA was criticized by those
who used its apps due to application errors, data breaches, and
incorrect user data. 470,521 Google Play Store users rated it 3.8 on
September 29, 2021. The PLMA review score suggests the
application needs revision. PLMA receives concerns regarding its
navigation, features, connection and performance issues, personal
data security, and accessibility. The study examines PLMA's
impact on application users' UX and UI. Few research has
measured or evaluated PLMA UI/UX. The meCUE 2.0 framework
by Minge (2020) evaluates application user experience services.
It's new and extensive. MeCUE 2.0's questionnaire comprises 34
statement items. Modules I and II (Perception of quality of
instrumental and non-instrumental products), III (Emotions), IV
(Consequences), and V (Overall Evaluation) comprise it. This
study began by translating and giving 50 respondents the meCUE
2.0 questionnaire. The PLMA UI/UX ratings were 3.17 for
usefulness, 4 for usability, 3.33 for visual aesthetics, 3 for status,
3.67 for commitment, 3.67 for positive emotions, 2.67 for negative
emotions, 3.67 for intention to use, 2.67 for product loyalty, and
3.67 for overall evaluation (107.00). This research contributes
ideas and uses. It advises UX designers and policymakers to
consider key elements when creating PLMAs.