Abstract— The COVID-19 pandemic, a global health crisis, has
made many sectors carry out their activities in new ways,
including the education sector. Teaching and learning activities
should not be conducted face-to-face during the COVID-19
pandemic. As a result, all learning activities are diverted through
e-learning. Therefore, an evaluation of the use of e-learning needs
to be carried out to ensure its practical use and a positive impact.

This study evaluates the factors that affect the satisfaction of e-
learning users. Data were collected by surveying 205 elementary

school students in the 4th, 5th, and 6th grades, then analyzed using
the structural equation model technique. The results showed that
Technical System Quality, Information Quality, Learner Quality,
and Perceived Usefulness affected the satisfaction of e-learning
users. These results can be suggestions for schools to fix and
improve e-learning performance so that students and teachers no
longer have difficulties when an event requires online teaching and
learning activities.