Record Detail
Advanced Search
Text
Are We There Yet? - A Systematic Literature Review on Chatbots in Education
Chatbots are a promising technology with the potential to enhance workplaces and everyday life. In terms of scalability and accessibility, they also offer unique possibilities as communication and information tools for digital learning. In this paper, we present a systematic literature review investigating the areas of education where chatbots have already been applied, explore the pedagogical roles of chatbots, the use of chatbots for mentoring purposes, and their potential to personalize education. We conducted a preliminary analysis of 2,678 publications to perform this literature review, which allowed us to identify 74 relevant publications for chatbots’ application in education.Through this, we address five research questions that, together, allow us to explore the current state-of-the-art of this educational technology. We conclude our systematic review by pointing to three main research challenges: 1) Aligning chatbot evaluations with implementation objectives, 2) Exploring the potential of chatbots for mentoring students, and 3) Exploring and leveraging adaptation capabilities of chatbots. For all three challenges, we discuss opportunities for future research.
Availability
No copy data
Detail Information
Series Title |
-
|
---|---|
Call Number |
-
|
Publisher | Frontiers in Artificial Intelligence : Switzerland., 2021 |
Collation |
006
|
Language |
English
|
ISBN/ISSN |
2624-8212
|
Classification |
NONE
|
Content Type |
-
|
Media Type |
-
|
---|---|
Carrier Type |
-
|
Edition |
-
|
Subject(s) | |
Specific Detail Info |
-
|
Statement of Responsibility |
-
|
Other Information
Accreditation |
Scopus Q3
|
---|
Other version/related
No other version available
File Attachment
Information
Web Online Public Access Catalog - Use the search options to find documents quickly